Tech Help Desk

Emergency Numbers

Weekend Duty

Call Us: 928-283-1000/1076


Tuba City Unified School District Technology

Monday to Friday – 8AM – 5PM. Call 928-283-1108

Your TCUSD Technical Support Team

Help Desk

Execute Common Tasks With Ease
Help Sheets & Tutorials

Email Attachments
How to use G-Drive to send email attachments
VNC Number
Learn How to Retrieve your VNC Number
Google + iPad
Login to iPad with your new google account
PowerTest Login Help
Performance Matters
Student Login Help
How to join a Zoom meeting
iPad Overview
iPad Help

Email Attachments
How to use G-Drive to send email attachments

A teacher opens their email program to send a 2 mb lesson file to a school Principal.  The Principal receives the email, approves it and then forwards it to the webmaster to post on the website.  The webmaster may reply back to that email with the attachment buried down within the thread of that email.

  1. The teachers email with attachment automatically is placed in the “sent” folder once it is sent to the Principal. Which takes up 2mb of space on the email server.
  2. It arrives in the Principal’s inbox taking up and additional 2mb of space
  3. The Principal forwards it to the webmaster.  This results in the email being placed in the Principal’s “sent” box (another 2mb) and then as it arrives in the webmaster’s inbox, it takes an additional 2mb of space
  4. The webmaster might reply needing more details and then that reply goes to her “sent” box.  This is another 2 mb of space.  We are up to 10 mb of space for a 2 mb file.
  5. Though the emails that are in the inbox get deleted, they are then move to the “deleted” box.  The “sent” box remains the same and now the deleted box contains 2 mb for every “inbox” message that was deleted.
  6. TCUSD also has a “journalling” archive server that archives every piece of mail that passes in and out of TCUSD since we are dealing with student data.  This doubles the amount of mb listed above.

As you can see, a small 2mb file can take up over 20mb of email server space.  Most files passed are much larger that 2mb.  The webmaster prefers images at full sized and they can be over 300mb.  Some lesson files using powerpoint can be comparable in size.  It’s easy to understand the compounding effect and that the email server can crash.

VNC Number
Learn how to retrieve your VNC number for TCUSD Tech Support to remote into your desktop computer/laptop

Click on the UP icon next to the date and time in the bottom right corner of your screen.



Scroll/Hover (DO NOT CLICK) you mouse cursor over the white “V” icon and write down the numbers that appear.  This is your VNC number.

vnc 2



Google + iPad
Log into iPad with your new Google Account

  1. Once connected to the internet, click “NEXT” in the top corner of the screen.
  2. Enter your NEW USER Account username and then click “next”.
    Log in criteria – (students first initial & last initial + birth month + birth
    EX.  Derek Ben born on September 9th would be
  3. Enter your Google account password, then click “Sign In”
    Student log in password: Warriors2020
  4. On the next page, click on “Enroll This Device”.
  5. Once logged in, click on the Books App and open the Library for Help Sheets and steps to change & update your Google Log In Password.



PowerTest Login Help

Step 1.

Step 2.

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Step 3.

Step 4.

Step 5.


Performance Matters
Student Login Help



Single sign-on (SSO) for students using assigned username and

To log in, follow these steps:
1. Access the online testing system using the Performance Matters Link located in the
“Testing Apps” group on the home page of the student iPad.

Performance Matters 1

2. Click “Login to Online Testing” to access your school’s student Google sign-in

Performance Matters 2

3. Enter your student username and password.

4. The welcome screen appears listing the tests (or test sections) you can take.



How to Join  Zoom Meeting

1. Tap on the Zoom App

zoom 1

2. Tap on “Join a Meeting”

Zoom 2

3. Enter your Zoom meeting ID number and enter your full name. Then click on JOIN. (Meeting ID number is sent by teacher or posted on website.

Zoom 4

4. Enter your meeting passcode. (Meeting passcode will be sent by teacher or posted on website)

Zoom 4

5. Tap OK to allow Zoom access to your camera and internet audio.  Then tap “JOIN WITH VIDEO”

iPad Overview

Edge Overview 1


iPad Help


#1 Power on both devices.
#2 On the Mifi, go to MiFi Name/Password

mifi step 2

#3 WiFi name will be here, along with password

mifi Step 3

#4 On the iPad, go to settings

mifi step 4

#5 In settings, go to WiFi, Select name of MiFi from #3

mifi step 5

#6 Type in password shown on Mifi

Mifi step 6

#7 All student issued iPads are preprogramed
with the Passwords.

#8 After first connection, the MiFi and iPads will
automatically connect when powered ON.





  1. From your login to PowerTeacher > Select the BACKPACK for class
  2. Select a STUDENT from list to left side for the class
  3. Right side SELECT SCREEN appears > Select DEMOGRAPHICS or any other screen to view. Demographic has contact information, student daily schedule, GPA, Quick Lookup, etc.