Parent FAQ



What Is Securly?


Parent FAQ

Getting Started

How do I get the SecurlyHome App?
  • Download the app from your app store. Tap the Login button and choose the “Get instant
    access” option after entering the email registered with your school.
  • Check your email for an email titled “Your Securly login link”. Click on it to open the
  • You’re now logged in and ready to go!
What's the difference between the mobile app, weekly email report and website?

The SecurlyHome mobile app offers parents the most comprehensive feature set.

  • View your child’s online activity feed in real time.
  • Tap the Pause button to turn on/off internet access to your child’s school device.
  • Receive push notifications for flagged activities.

The weekly email report gives a snapshot of your child’s activity for the previous week.

The website provides basic features such as the Activity Feed.

Why can't I see my child's online activity?

Your school’s agreement with Securly may involve showing at-home activity only.
Therefore, your weekly report and activity feed will remain empty unless your child uses
their school device off-campus.

Please check with your school to confirm their settings.

Why am I receiving an email from Securly?

TCUSD uses Securly to provide the best online student safety solutions, and parents’ email addresses are registered by the schools.

Once registered, you gain access to the SecurlyHome app and will begin receiving
weekly email reports containing a snapshot of your child’s online activity.

The school registered my email address, but I still haven't received an email from Securly. What happened?

Don’t worry, it can take 24-48 hours for everything to load from a school district.

Be sure to check your Spam/Junk folder for an email from Securly.

Contact us at We’re here to help!

Can I add an email address to my child's account?

For security reasons, only your child’s school is authorized to register emails, so
contact them to request any changes.

What content is found in the "flagged activities" section?
  • If your child’s school allows access to Facebook and Twitter on a school-issued device, Securly scans posts (not comments or images) for any indications of bullying or self-harm/suicide.
  • Flagged sites: If a student accesses a site related to self-harm, we flag it.
  • Flagged searches: If a student’s search terms on Google, Bing, Yahoo, or Wikipedia are indicative of self-harm/violence, we flag it.
I have multiple children. How do I know which item in the Activity Feed or Tab belongs to which child?

The child’s email address is listed beside each item in the Activity Feed and is in chronological order.

To view each child’s activity, click on the drop-down menu that says, “All Activities” and select the child you want to view. Or, just type their email address in the search bar at the top and hit enter.

Who else can see my child’s online activity?
  • The school’s network administrator has access to all records.
  • School staff can be delegated account access to pull records, if necessary.
  • Your school will provide you with a list of which parents/guardians have access.
What data does Securly collect?
  • Securly monitors your child’s online activity while at school, and off-campus if they are using a school-issued device filtered by Securly.
  • Securly collects school-issued email addresses, public IP addresses (available to anyone online), visited websites, searched terms, YouTube videos, and social media posts (if social media is allowed by the school).
What if I have questions not addressed in this FAQ?

Email and one of our Parent Support Agents will assist you.

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