CC775 Technology Support Specialist

QUALIFICATIONS:

• High School diploma or its equivalent.
• Three years in technical support environment.
• Hardware/Software installation, repair, and diagnostic.
• Knowledge of WAN/LAN terms and topologies.
• Knowledge of TCUSD District operations.
• Familiarity with TCUSD Technology Plan.
• Understand carry out oral and written instructions.
• Maintain cooperative working relationships with those contacted in the course of work.

REPORTS TO: Technology Director   TERM OF EMPLOYMENT: 12 months

JOB GOAL:

Under the supervision of the Director of Technology. Employee will help director in the areas of technical support, hardware/software purchase, installation, and maintenance, and other duties as assigned.

RESPONSIBILITIES:

• Receive problems calls and determine appropriate action.
• Design and implement support systems and learning networks for the benefit of K-12 teaching staff for the purpose of providing capacity and increasing usage.
• Support the LAN administrators at school sites.
• Design and coordinate a system of technical assistance to all schools.
• Provide minor troubleshooting service for both hardware and network issues.
• Act as technology liaison between TCUSD and other districts.
• Assists students and staff in locating software.
• Maintains accurate files and inventories of computer software.
• Assists in maintaining the computer equipment in a neat and clean environment.
• Maintains an excellent knowledge of Windows 95 and 98 and the Microsoft Office Suite with ability to support client/server applications currently running in the windows/Mac environment.

PHYSICAL DEMANDS:

The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EVALUATION: Performance of this job will be evaluated annually in accordance with provisions of the Board’s policy on Evaluation of Classified Personnel.